Terms and Conditions

Terms and Conditions

Welcome to Kilimanjaro Mavens. By booking a trip or using our services, you agree to the following terms. As a professional Tanzania Tour Operator, these conditions ensure a clear understanding of our mutual commitments.

Booking and Payment

A deposit is required to secure your booking for any safari or trek. The remaining balance must be paid in full according to the timeline specified in your invoice. Failure to complete payment may result in the cancellation of your reservation.

Cancellation and Refunds

  • Cancellations made 60 days or more before departure may incur a service fee.
  • Cancellations within 30-60 days are subject to partial refund based on partner costs.
  • No-shows or cancellations within 30 days are generally non-refundable.
  • We highly recommend purchasing comprehensive travel insurance.

Liability and Safety

While Kilimanjaro Mavens maintains elite safety standards, trekking and wildlife safaris involve inherent risks. We are not liable for injury, loss, or damage resulting from circumstances beyond our control, including weather, wildlife behavior, or flight delays.

Health and Fitness

It is the traveler’s responsibility to ensure they are physically fit for high-altitude trekking or long safari drives. You must disclose any medical conditions or dietary requirements to us during the booking process to ensure your safety.

Travel Documents

Travelers must possess a valid passport (minimum 6 months validity), appropriate visas, and required health certificates (such as Yellow Fever vaccinations) for entry into Tanzania.

Code of Conduct

We reserve the right to remove any participant from a tour whose behavior is deemed dangerous to themselves, our staff, or the environment. We follow a strict “Leave No Trace” policy on Mount Kilimanjaro.

Changes to Itineraries

As a flexible Tanzania Tour Operator, we strive to follow planned routes; however, we reserve the right to modify itineraries due to local conditions, park regulations, or safety concerns.

Contact Us

Kilimanjaro Mavens
Email: info@kilimanjaromavens.com
Phone: +255 758 092 007
Address: Arusha, Tanzania